Privacy Policy

Privacy Policy

Introduction

Welcome to https://exclusive-sunrise-hot-air-balloon-experiences-dubai.terratrek.net (referred to as “Exclusive Sunrise,” “we,” or “our” in this Privacy Policy). We are committed to protecting your privacy and ensuring the security of your personal data. This policy explains how we collect, use, and safeguard information about our users in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Privacy Act (UCPA), Utah, USA
  • Connecticut Total Data Protection Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This Privacy Policy applies to all aspects of our website (https://exclusive-sunrise-hot-air-balloon-experiences-dubai.terratrek.net), mobile applications, online services, and products offered under the Exclusive Sunrise brand. Please note that this policy does not cover third-party platforms, apps, or services accessible through links on our site. These entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This policy outlines our practices when:

  1. You use any of our applications or services as an authorized user.
  2. You visit our websites linked to this Privacy Policy statement.
  3. You engage with us through communications, including newsletters, emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect various types of personal information, which can include:

  • Account Information: Details related to your registration and account creation.
  • Payment Information: Credit card details and billing addresses for transactions.
  • Financial Information: Bank account numbers and other financial data if you choose to make payments through us.
  • Purchase Information: Your order history, product preferences, and purchase details.
  • Mobile Device Identifiers: Unique device IDs or IP addresses for technical purposes.
  • Location Data: Geolocation information from your device when using our location-based services.
  • Feedback: Comments, reviews, and responses you provide to improve our services.
  • Social Media Information: Data from social media platforms if you choose to log in through them.
  • Product Information: Details about the products or services you interact with on our platform.

We collect this data through various methods: user input forms, account settings, interactive features, analytics tools, and automated technologies within our applications. Third parties may also share personal data with us, but they are bound by their respective privacy policies.

Cookies

We use cookies to enhance your experience on our website and for analytical purposes. Cookies can be categorized as:

  • Strictly Necessary: Essential for navigating our site and ensuring basic functionalities.
  • Preference: Remembering user preferences and settings.
  • Analytics: Tracking aggregated user data to improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes it was collected for, or as required by law. Once the retention period ends or when the purpose is accomplished, we securely delete or anonymize the data to protect your privacy.

Security Measures

Exclusive Sunrise implements robust security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. This includes:

  • Secure data transmission protocols (encrypted communication).
  • Engagement of secure third-party processing partners.
  • Regular security assessments and updates.

Children’s Privacy

We do not intentionally collect or store personal data from children under the age of 18. If you are a parent or guardian and believe that we have collected such information, please contact us, and we will take appropriate steps to ensure its deletion.

Your Rights

Depending on your location, you may have specific rights regarding your personal data, including:

  • Access, rectification, or erasure of your data.
  • Right to restriction or object to the processing of your data.
  • Right to data portability.
  • Right not to be discriminated against for exercising your privacy rights.

To exercise these rights or if you have any data-related inquiries, please contact our Privacy Team using the details provided below. We will respond to your request as soon as possible and within the time frame specified by applicable law.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page, and we encourage you to review it periodically.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or questions regarding your data, please contact us:

  • Email: contact@exclusive-sunrise-hot-air-balloon-experiences-dubai.terratrek.net
  • Address: Exclusive Sunrise Privacy Team, [Your Office Address]

We value your trust in protecting your personal information, and we strive to ensure a transparent and secure user experience.